Return and Exchange Policy
Last Updated: [October 4, 2023]
At Helianium, we want to ensure your complete satisfaction with your purchase. If you require an exchange, return, or order assistance, please initiate the process by contacting our dedicated customer support team at support@helianium.com. They will provide you with guidance on the appropriate steps to take.
- Timeframe for Returns and Exchanges
Our return and exchange policy lasts for a period of 14 days from the date your item(s) were delivered. After this 14-day period, we regret that we will not be able to accept any returns or exchanges. Please ensure to act promptly if you require assistance. - Eligibility for Returns and Exchanges
To be eligible for a return or exchange, your item must meet the following conditions:
The item must be unused and in the same condition as when it was received.
It should be returned in its original packaging. - Qualifications for Refunds
Refunds are only applicable under the following circumstances:
You received an incorrect item.
The item you received is damaged. - Initiating a Return or Exchange
If your item meets the criteria for return or exchange, please contact our customer support team by sending an email to support@helianium.com. They will provide you with detailed instructions on how to proceed. - Non-Refundable Shipping Costs
Please note that shipping costs associated with your order are non-refundable. When a refund is processed, the cost of shipping will be deducted from your refund amount.
All orders of sale items are final.
If you have any questions or need further clarification regarding our return and exchange policy, please feel free to reach out to our customer support team at support@helianium.com.
This policy is subject to revision, and the latest version will always be available on our website.