Frequently Asked Questions
Currently, we accept credit card payments and PayPal. Other methods will be introduced in the near future.
All of Our prices are displayed in USD.
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-8 business days
International: 10-20 business days
USA: 5-8 business days
International: 10-20 business days
When you place an order with us. We take your order request as intent-based purchase and consider it as Final for further processing. By placing an order, you should understand and agree to respect our Return Policy, Shipping policy , Privacy policy, and Terms and Conditions. At the same time, we are bound by this agreement to serve you in the best manner we can to deliver you the requested products. Customer satisfaction is the main priority of ours here at HELIANIUM.COM. In case you have any question feel free to ask us any such question at support@helianium.com.
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped. Please notice that the billing details will mention the payment will be made to “MT8R”, the parent fashion universe of Helianium.
Once your order is shipped, it will be marked as fulfilled in our database. You will receive a confirmation email with a tracking number.
We would be happy to help you with your concern. Please contact our support team at support@helianium.com
Please refer to our Return Policy page for complete information. Bear in mind that, All the orders placed on our website are considered Final and are further processed for shipment. So, please make your mind regarding purchase before placing an order. We respect each and every Genuine customer we serve on our website but at the same time we can’t honor all such requests made by the customers.
Please refer to our Terms and Conditions page for more information.
We have a proactive support team. Usually, it may take you maximum 1-2 days to hear back from us. We make sure that every customer gets the best customer support.
Please refer to our Privacy Policy page for more information.
We work with our logistical fulfillment center and facilities to ship order worldwide!